Terms & Conditions
Last updated: May 2026
1. Acceptance of Terms
Welcome to InstaTax.ai, operated by TSMTX Solutions Private Limited (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the InstaTax.ai mobile application, website, and all related services (collectively referred to as the “Platform”). By using the Platform, registering an account, or availing our services, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
2. Eligibility and Scope of Services
The Platform provides professional, technology-enabled solutions in areas such as legal documentation, taxation, compliance, business registration, and information technology services. By accessing or using our Platform, you acknowledge that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and are using the Platform for lawful purposes only.
3. License to Use the Platform
All information, content, software, logos, and materials displayed on the Platform are the exclusive property of TSMTX Solutions Private Limited or its licensors. Unauthorized copying, distribution, modification, or reuse of any content without prior written permission is strictly prohibited. The Company grants you a limited, non-transferable, and revocable license to access and use the Platform solely for lawful purposes and in accordance with these Terms.
4. User Accounts and Responsibilities
When you register or use InstaTax.ai, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized access or use of your account. The Company shall not be liable for any loss or damage resulting from failure to protect your login credentials.
5. Nature of Services
The services provided on InstaTax.ai are intended to facilitate access to professionals such as lawyers, chartered accountants, company secretaries, tax consultants, and IT experts. While we ensure that only qualified professionals and verified partners deliver services, InstaTax.ai itself does not provide legal representation or appear before any court, tribunal, or government authority on behalf of clients. All advice, filings, or documents are based on the information provided by users, and the Company shall not be responsible for any errors or omissions arising therefrom.
6. Fees and Payments
Fees for services must be paid through the payment gateway integrated within the Platform. All transactions are processed in a secure manner through trusted partners such as Razorpay or Paytm. The Company does not store full payment card or banking details. Once payment is made, it confirms your acceptance of our pricing and service terms. Certain services may require additional government or professional fees, which will be communicated transparently before initiation.
7. Refunds and Cancellations
Refunds are subject to the specific nature of the service. Since most services involve professional consultation, document drafting, or filings, once initiated, they are considered non-refundable. However, requests for refunds due to payment errors, duplicate charges, or failure to deliver a service will be reviewed on a case-by-case basis. Refunds, if approved, will be processed to the original mode of payment within a reasonable time.
8. Use of Documents and Data
By submitting documents, identity proofs, or personal details through the Platform, you authorize the Company to use them for the specific service requested, including government filings, professional consultations, or compliance verification. The Company adheres to strict confidentiality practices and data protection measures as outlined in our Privacy Policy.
9. Disclaimer of Warranties
The Platform and all services are provided on an “as is” and “as available” basis. While we strive for accuracy, reliability, and uninterrupted access, the Company makes no warranties or representations regarding the completeness, accuracy, suitability, or availability of the Platform. We disclaim all express and implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the Platform, including but not limited to data loss, unauthorized access, or delays in service. Your sole remedy for dissatisfaction with the Platform is to discontinue its use.
11. Prohibited Use
Users agree not to misuse the Platform in any manner, including transmitting harmful software, spamming, attempting unauthorized access, or violating any applicable laws. We reserve the right to suspend or terminate accounts found engaging in such activities without prior notice.
12. Third-Party and Government Dependencies
Certain services offered through InstaTax.ai may require interaction with government authorities, regulators, or third-party systems. While we endeavor to complete all filings and submissions promptly, we do not control government processing times or external system outages. Delays or rejections caused by third-party systems shall not constitute service failure by the Company.
13. Intellectual Property Rights
All content, designs, trademarks, service marks, and intellectual property on the Platform are the sole property of TSMTX Solutions Private Limited or its licensors. Use of our intellectual property without express authorization is prohibited. You may not copy, reproduce, modify, display, or distribute any material without prior written consent.
14. Third-Party Links
The Platform may contain links to third-party websites or services that are not controlled by us. These links are provided for your convenience only. The Company is not responsible for the content, accuracy, or policies of any third-party website, nor does inclusion of such links imply endorsement.
15. Electronic Communications
You acknowledge that all communications, agreements, and notices between you and the Company may occur electronically. By using the Platform, you consent to receive such communications electronically.
16. Modifications to the Platform and Terms
The Company reserves the right to modify, suspend, or discontinue any part of the Platform or services at any time without prior notice. We may also update these Terms periodically. The revised Terms will be posted on the Platform with the updated effective date. Continued use of the Platform after such changes shall constitute acceptance of the revised Terms.
17. Governing Law and Jurisdiction
In the event of any dispute, claim, or difference arising out of or relating to the use of the Platform or these Terms, the same shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha, India. The governing law shall be the laws of India.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be deemed severed without affecting the remaining provisions, which shall remain in full force and effect.
19. Acknowledgement
By using InstaTax.ai, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, along with the accompanying Privacy Policy, which forms an integral part of this agreement.
20. Contact and Grievance Redressal
For any questions, grievances, or clarifications regarding these Terms, you may contact: TSMTX Solutions Private Limited Email: contact@instatax.ai Grievance Officer: grievance@instatax.ai